Refund & Cancellation Policy

SurveyPass activations are digital access services processed via verified payment gateways. If you experience technical failure during survey access, contact support for priority resolution within 24 hours.

1. Subscription Cancellation

Subscribers to SurveyPass on SurveyPay may cancel recurring subscriptions at any time through account settings or by contacting our support team at [email protected]. Once cancelled, your subscription will remain active until the end of your current paid billing period.

2. Refund Eligibility

SurveyPass subscriptions and one-time access passes provide instant digital access to premium research surveys and automated wallet crediting. Because digital access is granted immediately upon successful payment:

• Accidental or Duplicate Charges: If you were charged more than once for the same transaction due to a technical glitch, a full refund of the duplicate charge will be processed within 5–7 business days to the original payment method.
• Service Inaccessibility: If you experienced a platform outage preventing access to paid features within 48 hours of purchase and have not redeemed any survey payouts, you are eligible for a full refund upon request.
• Trial Periods: Free trials incur ₹0 and can be cancelled anytime before expiration with zero charge.

3. Refund Processing

Approved refunds will be processed via Cashfree Payment Gateway back to the original source account (UPI, Debit/Credit Card, or Net Banking) within 5–7 working days as per standard banking timelines.